Privacy Policy

Kayee Roofing LLC (“Kayee Roofing,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request roofing or related services, or submit your information through an advertising lead form, including lead forms on TikTok, Facebook, and Instagram.

Information we collect

Depending on how you interact with us, we may collect:

• Contact details such as your name, email address, telephone number, and city or service address.
• Information about your requested roofing or related service, property, project timing, and communications with us. If you choose to provide them, this may include roof photographs or insurance-claim details relevant to your request.
• Information you provide through our website, a social media or advertising lead form, by phone, by text, or by email.
• Basic website and device information, such as IP address, browser and device type, pages viewed, referring page, and timestamps. Cookies or similar technologies may be used by our website or advertising and analytics providers.

Please do not send Social Security numbers, account passwords, payment-card numbers, or other sensitive financial credentials through a website or advertising lead form.

How we use information

We use information to respond to inquiries; schedule inspections or appointments; prepare estimates; provide, coordinate, and support requested services; communicate about a project; maintain business records; protect our website and business; and comply with legal obligations. Where permitted, we may also use contact details to share service-related updates or marketing communications. You can opt out of marketing emails using the unsubscribe option, or marketing text messages by replying STOP.

Advertising, cookies, TikTok, Facebook, and Instagram

We may advertise on third-party platforms, including TikTok, Facebook, and Instagram. If you submit a lead form on one of these platforms, the information you provide may be made available to us so we can respond to your request. Each platform separately collects and uses information under its own privacy policy and applicable lead-generation terms.

If we use TikTok Pixel, Meta Pixel, Events API, or similar advertising tools on our website, those tools may receive information about website events and standard browser data—such as the page or ad interaction, time, IP address, device/browser information, and cookie or advertising identifiers—to help measure campaign performance and improve ad delivery. Meta advertising tools may support ads on Facebook and Instagram. We configure these tools for advertising measurement and do not intentionally send sensitive personal information through them. You can manage cookies in your browser and advertising preferences through the relevant platform settings.

When we disclose information

We may disclose information to service providers who help us operate our business and respond to you, such as website hosting, customer-management, scheduling, communications, and advertising-measurement providers. They may use information to provide services to us under their own applicable terms. We may also disclose information when required by law, to protect rights or safety, in connection with a business transfer, or when you ask us to share it. We do not sell personal information for money. We do not share mobile phone numbers or SMS consent with third parties or affiliates for their own marketing or promotional purposes.

Text messages and calls

If you give us your phone number, we may call or text you about your inquiry, appointment, estimate, or project. Marketing texts are sent only where applicable consent has been obtained. Consent to receive marketing messages is not a condition of purchasing services. Message and data rates may apply; message frequency varies. Reply STOP to opt out of marketing texts or HELP for assistance. We may retain an opt-out record to honor your request.

Retention and security

We keep information for as long as reasonably necessary to respond to you, provide services, maintain business and financial records, resolve disputes, and meet legal requirements. We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of online transmission or storage can be guaranteed to be completely secure.

Your choices and requests

You may ask us to update or delete personal information you provided, subject to records we need to retain for legal, contractual, or business purposes. You can also opt out of marketing communications as described above. To make a privacy request, contact us using the details below. You may need to verify your identity before we act on a request.

Children’s privacy

Our services and website are intended for adults. We do not knowingly collect personal information from children under 13 through our website or advertising lead forms. If you believe a child has provided information to us, please contact us so we can review and delete it where appropriate.

Third-party websites

Our website or advertisements may link to websites and services operated by others. Their privacy practices are governed by their own policies, which we encourage you to review.

Changes to this policy

We may update this Privacy Policy from time to time. The effective date above shows when it was most recently revised. The updated policy applies when posted on the website.

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